About Us, or

"Everything you didn't want to know about Iron Woody,
and were afraid to ask."

Iron Woody LLC was formed in 2003 for the purpose of supplying better quality fitness equipment at better prices. We were just tired of being hosed every time we wanted to buy fitness equipment, and figured that there were a lot of other guys out there like us. (The real reason was that Woody always wanted the nickname of "Iron Woody." Who wouldn't?)

Iron Woody's Business Philosophy

Although Iron Woody usually doesn't use or understand such big words, our business philosophy has four main points:

1. Our products are the highest quality for the lowest prices we can find,
2. We will offer them to you at the lowest prices we can, and still remain in business,
3. We try to ship it to you the cheapest way we can, usually via USPS.
4. And we try to give you great service; the way we like to be treated when the sandal is on the other foot. (Woody does not do shoes.)

One way that helps us accomplish this is to keep our overhead as low as possible, and keep our only storefront on the Internet. We don't have fancy offices or a huge staff of employees and secretaries to answer the phones. Those things cost big bucks, which we would have to pass along to you in higher prices. And that is not what we are about. We are about giving you good deals, keeping things simple, and having a decent time in the process.

Want to know more about our "office"? Click here

About Our Shipping

• Shipping: is via USPS and/or UPS, $8.95 for most orders, to anywhere in the US, usually including Alaska and Hawaii.  Shipping charges do not include insurance.
  
  Heavy Items: Some items are really heavy. We therefore have to charge for the actual shipping costs on some of these products.
  
  International Shipping:   International (and sometimes Alaskan and Hawaiian) customers will be charged the actual shipping charges, which are higher.  (We continually search for the cheapest way to get your order to you, usually USPS.)  Contact us with what you would like to order. We will e-mail back with your options for shipping and their respective costs.  You may then decide if you want to make the purchase, and how you want it shipped.
  
  
• Delivery Confirmation: Most of our packages are sent with USPS Delivery Confirmation or UPS tracking numbers.  If you have an address that either USPS or UPS will not deliver to, it is a good idea to have both USPS and UPS deliverable addresses listed on your "ship to address."  Iron Woody LLC is not responsible for lost packages or items missing once they show a confirmed delivery by any of our carriers.
  
  
• No Shipping Insurance: To keep shipping costs low, all items are sent without Shipping Insurance unless requested by the customer.  The vast majority of our packages (99%) arrive without any loss or problems.  But if your package shows as being delivered, and is subsequently lost or damaged in transit, for whatever reason, the loss is yours unless you insured it.
  
  
• Delivery times:  The majority of customers' orders are packaged and shipped within 1 to 2 business days, and you will generally receive your purchase within 3 to 5 business days. International orders can take MUCH longer to be delivered, not because they were not shipped quickly, but because of clearing through YOUR CUSTOMS. That is something for which we have no control.
  
  
• Fulfillment: Many of our customers are located throughout the world.  We therefore stopped using the Woody to make deliveries, and now use a fulfillment company. It shortens our delivery times and lowers shipping and handling costs.  This arrangement insures that your order will be delivered to you in the quickest possible time and at the lowest cost. 

Warranty Policy

Oooo!  We don’t want anything back after your sweaty hands have touched it!  Just kidding.  Our warranties and return policy are as follows:

• Fitness Bands have a 1-year warranty from the date of purchase.  We will cover any manufacturing defect, as long as they haven’t been misused, abused (like getting oil products on them), cut, etc. 
• Woody Bags, Fractional Plates, Bone Crushers, Kettle Grips, Bars, Bumper Plates, etc. are also covered for one year against manufacturing defects.  Again, no misuse or abuse.

Return Merchandise Policy

1. If possible, please email a picture of the product showing reason for return or question. Include the PayPal transaction number for purchase in question, or email address of purchaser and date of purchase.
2. With the exception of a broken band or other defective product, we will accept returns on bands only if the packages are unopened.  Products must be returned in like-new condition for resale.  The products original packaging must be intact when we receive it.
3. Shipping costs for the return are at buyer’s expense.  We will not refund return shipping cost or shipping costs for original order.
4. A request for merchandise return, exchange, or issues with merchandise received must be made within 30 days from the date of your purchase. Please use this form to contact us.
5. Returns must be received within 7 working days from date of authorizing e-mail, no exceptions. The return address will be provided to you with the return authorization.
6. Products returned for reasons other than manufacturing defects or warranty claims are subject to a 20% restocking fee.
7. Upon receipt of your return, Iron Woody LLC will complete refund through PayPal.
8. If your return is damaged in transit or we are unable to resell the product as new, the buyer will not receive full credit for item(s) purchased. We strongly suggest you insure your return packages, and make sure the product is safely protected and padded.

If you have any questions regarding the above, you must e-mail us before returning your order.

Our Payment Choice

After considerable research and debate, we decided upon PayPal as our exclusive vehicle for web payment.  The reasons for this are:

• PayPal protects you.  Owned by auction giant eBay, PayPal keeps your credit card or checking account information safe and confidential. 
• Encrypted connections.  All purchase transactions are handled through a secure, encrypted SSL connection, protecting you from online eavesdropping.
• It gives you choices.  You can pay with either a credit card, debit card, or directly from your checking account, whichever you would prefer.
• It’s convenient.  Once your account is established, you don’t have to re-enter your information each time you make a new web purchase.  Or, you can pay even if you choose not to have a PayPal account.
• PayPal protects Iron Woody.   It is not necessary for Iron Woody to receive your personal financial information to complete your purchases.  Since your information is never divulged to us, you’re protected completely. It also eliminates any risk of Iron Woody sharing your info with his gym buddies, and you having to explain to your wife that case of tequila you don't remember charging.

Our Privacy Policy

Your privacy is very important to us.  That's why we are looking at you on your web cam right now. For god's sake, put some clothes on! Just kidding.

We respect your concerns about maintaining strict privacy. We do not collect personally identifiable information on our web site or otherwise, other than that which you choose to give to us.  All information you do give us is kept strictly confidential.  We do not sell, rent, share, or otherwise disclose mailing lists or other personally identifiable information.  We maintain some records of individuals who contact or purchase from us to provide further information to you in the future.  However, we do not provide this information to anyone else unless you give us your permission.

Common with all sites that provide a shopping cart feature, “cookies” must be enabled on your browser in order to shop on the site.  Other than allowing the shopping cart to function, we do not send any other information to your computer from our site. 

The server of our Internet Service Provider collects information about the date and time in which our web site was accessed and the Internet address of the web site from which visitors link to our site.  We use this information to analyze web traffic.  We are only able to measure the number of visitors to our site and the addresses of the web sites from which our visitors come.  Visitors’ E-mail addresses and other personally identifiable information are not available to us, nor do we attempt to collect it.

If you have any questions or concerns about this privacy policy, please feel free to contact us. 

Right to Refuse Business

As anyone that has ever been in business knows, there are some people out there that you just don't want to do business with.  (Various descriptive and colorful names are sometimes applied to these individuals.)   To that end, Iron Woody LLC reserves the right to decline any purchase, for whatever reason, at our sole discretion.